SOUTH LINCOLNSHIRE · MANAGED IT
Managed IT
support in Boston.
Escala Digital provides managed IT support for Boston businesses. Whether it’s a warehouse system near the Port of Boston or an office that lives in M365, we watch and maintain it as standard. We don’t wait until something has already gone wrong.
From £49
PER USER, PER MONTH
24/7
MONITORING, ON THE COMPLETE PLAN
1–2
WEEKS TO SWITCH OVER
WHY ESCALA DIGITAL
Why choose Escala Digital for managed IT in Boston?
Based Just Down the A16
A South Lincolnshire team who can be on-site without a half-day round trip.
Named Engineer
Complete plan clients get one named engineer, not a different voice every call.
Security-First
Endpoint protection, email monitoring and patch management managed as a single programme.
Transparent Per-User Pricing
A published price per user, per month — no quote that changes after signup.
Disability-Led Business
A team that builds accessibility into its own way of working.
Covers
Microsoft 365
Azure
Windows & macOS
One team. One invoice.
Your systems, looked after as though they’re our own.
HOW IT WORKS
Our simple 4-stage onboarding.
Every plan is priced per user before anything is switched on.
01
Audit It: Understanding what you have.
We review your current setup — devices, licensing, backups and security — and tell you plainly what needs fixing first.
02
Set It Up: Fixing, securing and migrating.
We patch the gaps, set up monitoring and security, and migrate anything that needs moving, on a schedule agreed with you.
03
Go Live: Cutover with no surprises.
Your team moves onto the new setup on an agreed date, with a named engineer on hand rather than a ticket queue.
04
Stay On It: Ongoing monitoring & helpdesk.
From there it’s the subscription: monitoring, patching, helpdesk and admin, run by people who already know your systems.
SERVICES
Our managed IT services for Boston.
Remote Monitoring
Agents on every machine and server watching disks, updates and uptime. Most faults get fixed before anyone notices, let alone raises a ticket.
Helpdesk
Phone, email or portal support, business hours as standard. The person who answers already knows your setup.
M365 & Azure Administration
Licensing, tenants, identity, SharePoint and Teams managed for you. Starters and leavers handled properly and the same day.
Security
Endpoint protection, email and threat monitoring, patch management. One security programme instead of four disconnected products.
Backup & Disaster Recovery
Backups that are tested, with a written, rehearsed recovery plan. A real recovery plan in place before you ever need one.
Frequently Asked Questions
Why choose a regional IT provider over a national one for Boston?
A regional team means a named engineer who knows your setup and can be on-site quickly, rather than a support desk with no idea what you run until you explain it again.
How much does managed IT support cost?
Essential cover starts from £49 per user, per month, and Complete — with 24/7 monitoring and a named engineer — from £79 per user, per month. You get a fixed price per user before anything is switched on, not a quote that changes once you’re signed up.
What are your support hours?
The helpdesk runs Monday–Friday, 08:00–18:00, by phone, email or portal. Complete plan clients also get 24/7 monitoring, so faults get caught outside office hours too.
How long does it take to switch providers?
A straightforward move usually takes one to two weeks: an audit of what you have now, then a scheduled cutover with no unplanned downtime. Larger or more complex environments are scoped and timed individually.
Do you work with businesses of our size?
Yes. Plans are priced per user, so a five-person office and a fifty-person office both get the same standard of monitoring, security and helpdesk, scaled to headcount rather than sold as a one-size package.